Refund policy

Refund & Return Policy - Haven Detector

At Haven Detector, we stand behind our products and want you to have full confidence in your purchase. If something isn't right, we're here to help within the guidelines below.

By placing an order on havendetector.com, you agree to the terms of this refund and return policy.

Return Authorization Required All returns must be pre-approved by the Haven Detector support team before being sent back. Returns sent without prior authorization will not be accepted or refunded.

To request a return authorization, contact support@havendetector.com and include:

  • Order number (format #XXXX)

  • Reason for return

  • Photos of the item(s) if applicable

Our team will review your request and provide official return instructions if approved, typically within 24 hours.

Return Shipping & Facility Location Customers are entirely responsible for all return shipping costs. Please note that our central processing facility for all returns is located in Hangzhou, China.

International return shipping rates apply and are not covered, refunded, or reimbursed by Haven Detector. We highly recommend using a trackable shipping service, as Haven Detector is not responsible for lost or damaged return shipments.

90-Day "Sleep In Peace" Guarantee We offer a 90-Day Money-Back Guarantee. You have 90 days from the delivery date to request a return and a full refund for your purchase.

To receive the full 100% refund:

  • Items must be returned to our overseas processing facility in China.

  • Items must be accompanied by proof of purchase (order confirmation).

  • You must provide a valid return tracking number to our support team.

  • Once the package is delivered and inspected at our facility, the full 100% refund will be processed to your original payment method.

Alternative Option (Partial Refund): Because we understand that international shipping to China can be costly and time-consuming, our support team may offer you the option of a partial refund (e.g., 50%) allowing you to keep the devices without needing to ship them back. This is offered as a courtesy alternative, but the choice to return the items to our facility for a full 100% refund under the guarantee remains entirely yours.

Damaged, Defective, or Incorrect Items Please inspect your order immediately upon delivery. If you received a damaged, defective, or incorrect item, contact us within 7 days of delivery at support@havendetector.com with:

  • Order number

  • Description of the issue

  • Clear photos of the item and packaging

Once verified, we will provide a free replacement or a full refund at no cost to you — no return required in most cases. Claims submitted after 7 days of delivery may not be eligible.

Order Changes & Cancellations Orders are processed quickly once placed. Cancellations or modifications can only be requested before the order is fulfilled (typically within 12-24 hours of placement). Once an order has been processed or shipped, it cannot be canceled and must follow the standard return process outlined above.

Incorrect Shipping Address Customers are responsible for entering the correct shipping address at checkout. If a package is delivered to an incorrect address due to customer error, Haven Detector cannot guarantee recovery of the package. In such cases, our support team may assist with placing a new order at a discounted rate, but the original order will not be refunded.

Unauthorized Returns Returns sent without prior authorization from Haven Detector support, or "Return to Sender" packages, will not be accepted or processed and cannot be returned to the sender.

Chargeback Policy Customers agree to contact support@havendetector.com to resolve any issues before filing a chargeback or payment dispute with their bank. Filing a chargeback without first contacting our support team will be treated as a waiver of your rights under this policy. Haven Detector reserves the right to submit all relevant order documentation, shipping confirmations, and policy agreements to the payment provider when disputing chargebacks. Fraudulent chargebacks may result in the suspension of future purchasing privileges on havendetector.com.

Contact For any questions about this policy or a specific order, please reach out to support@havendetector.com. We typically respond within 24 hours.