Shipping policy

Last updated: April 1, 2026

Where We Ship

We currently ship to the United States only.

Processing Time

Orders are processed within 1-3 business days after payment confirmation. You will receive a confirmation email with your order details immediately after purchase.

Delivery Time

All orders are shipped via SF Express. Estimated delivery time is 7-12 business days after processing. Please note that delivery times may vary during peak periods or due to customs delays.

Tracking

Once your order has shipped, you will receive a tracking number by email. You can use this number to track your package directly on the SF Express website.

Shipping Costs

Free shipping on all orders. No minimum order required.

Lost or Delayed Packages

If your package has not arrived within 15 business days of your order date, please contact us at support@havendetector.com with your order number and we will investigate immediately. We will either reship your order or issue a full refund.

Damaged Packages

If your order arrives damaged, please take photos and contact us within 48 hours at support@havendetector.com. We will send a replacement at no additional cost.

Contact

Email: support@havendetector.com